Q. How are introductions selected?
A. We use a computer system to select most introductions. All items found on the application are either absolutes or weighted. Smoking status, marital status, and religious preference illustrate absolutes. For example: If you do not wish to meet a person who smokes, we will not introduce you to someone who does regardless of any other criteria. Items that are weighted have a negative or positive value based on the item. The computer checks all the criteria for a selection- height, weight, age, income, preferences, temperament, etc. While every item might not match perfectly, you can rest assured that every name sent to you does have a balance in meeting the standards in your application.
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Q. I don't want to be on the matching service, but I do want to keep my membership. Can I do that?
A. Certainly. The matching service is purely optional. If you don't want to participate, just reply to your match letter and state your request. Remember to make to it clear that you want to keep your membership, and just cancel the matching program.
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Q. You sent me an introduction who is two years older than what I specified on my application. How come?
A. Good question. If we found the ideal companion for you in every way, would you want us to send you that name? Of course you would! What if that person was one year older than the age you listed? What if they were two pounds too light or one inch too short? Most members want us to send these introductions even though they are slightly out of the range desired. So, for these three categories we allow for a few pounds, a few inches, or a few years either way, just to make sure that we havenít missed someone that you really would like to meet.
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Q. You sent me a match that is not of the same race as I am. I only want to meet people of the same race.
A. Items like "race," "marital status," "church preference," etc. are absolutes. The default checkbox for these items in the application form is "any" or "no preference." Some members forget to "un"-check these and make different selections. What we sent you "matches" what you selected in the application form. If you find that you are receiving matches that don't fall in the categories that you want, the just reply to the match letter and tell us what area needs to be changed in your profile.
Q. I only want to meet someone close by. You sent me someone who lives too far away.
A. The default checkbox for distance in the application form is "any distance." It is very likely that you did not change that selection. Just reply to your match letter and tell us what distance you want. IMPORTANT NOTE TO MEMBERS OUTSIDE OF THE U.S.: Sorry, but at this time, there is not a way for us to calculate mileage if your live outside of the U.S.
Q. I found someone browsing the ads and they match with me perfectly. How com you didn't send me that person as a match?
A. Our match system matches both ways. Your information will match with they are looking for, and their information will match with what you are looking. Sometimes what matches one way, doesn't match the other way. While, the potential is certain there (and we certainly encourage you to contact anyone in the ads that looks like a good match), the computer can't really determine that. Remember, the computer program, while sophisticated, is still a program. It can't "feel" a good match the way you might be able to. Remember, what we send you are "potential" matches. It is simply a tool to help you get started.