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I forgot my username/password. Can you tell me what it is?
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No problem! Just click on
Lost
Password, enter your email address that we
have on file for you. Our system will instantly
send you your correct login information.
Still need help? contact us.
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|
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How do I change my username/password? |
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To
change your Password, just contact
us with your new choice
To
change your Username, please think of 3 unique
username choices then contact
us and we'll try to get you the first
available choice.
|
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| Q: |
Why can't I put my
e-mail address in my ad? |
| |
A: At
first it might appear that we are trying to limit the
number of people who can contact you by not allowing
personal information into the text of your ad (e-mail
addresses, ICQ numbers, home addresses etc.). But the
reality is that we are committed to bringing you as many
responses as possible. You see, we have a
"guest" search page. If we allowed our members
to put their contact information into the text of their
ad, then guests would have less incentive to create
their own account and ad. Our goal is to bring as many
new members as possible. The more members we have, the
more likely that you will find the special person you
are looking for. Guests are required to create their own
ad and membership in order to contact other members.
This brings in more members, meaning more members for
you to contact and more members who will contact you.
Your success if our goal! |
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| Q. |
Does my private
information stay private?
|
| |
A: Yes!
Absolutely! We are 100% committed to your privacy and
your anonymity. We never give out your private
information (e-mail address, home address etc.) to any
other parties. No exceptions. We do not sell your
information to any marketers or sales people. And you
have total control over what private information you
choose to reveal to any other parties. Your safety and
security is our primary concern.
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| |
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| Q: |
How do I Update My
Ad?
|
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A: To update your profile, just login to your account and click on Change Your Ad. To change
your e-mail address, send an e-mail
from your new e-mail address. For your security
you must include your username, old e-mail
address, name, physical address and birth date that ASCN
has on file. |
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| |
| Q: |
Why doesn’t my profile show up
when I search? |
|
A: If your profile
doesn't appear, you might have yourself blocked.
Please go to the main member's page and click on your blocked
list on the left side to review the members you have
blocked. If you're in your blocked list just
unblock yourself. If you've already tried this
suggestion and still have questions, please contact us
and we'll be happy to help you.
If you are not showing up as available for Instant
Message, go to the Instant Message Control Center and
change your availability to available.
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| Q: |
How do I get more
responses to my ad? |
| |
The
easiest way to get more responses to your ad, is to
respond to other ads. Sound a bit silly? Well it's
not. Imagine if everyone simply placed an ad, and waited
for a response. No one would get a response. They
would all be waiting... and waiting... Remember all the
ads you find online, have a real person behind it - just
like you. That person wants a response, just like
you do. Don't be shy. No one will be insulted if you
reply to their ad. Just the reverse - they will be
delighted! Don't worry if the ad isn't exactly
what you are looking for. You might be surprised by
making contact. The worst that can happen is that you
make a new friend.
A Photo is strongly recommended as well. Remember
that one of the search options is for ads with photos
only. If your ad does not have a photo then you ad will
not be listed in those searches. Click here
for more information on posting your photo.
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|
| Q: |
Should I have a photo in my ad? |
|
A:
A photograph is highly
recommended. Whether we like it or not, we live in a
visually oriented society. A photograph helps put a face
with the "words." It helps make you just a bit
more real. Also, many people like to browse the ads with
photos only. Wouldn't you like your ad to pop up when
that happens? We highly recommend a photo. Studies show
that ads with photos get as much as TEN TIMES the
responses as those without. |
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| Q: |
What are the guidelines for
posting a photo? |
|
A:
Photos will not
appear on the site until they are approved by Member Support.
We reserve the right to edit, crop or reject any photos.
The
following will be rejected:
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Nude, obscene, sexual or otherwise
offensive photos.
Cartoon characters and photos of
celebrities |
HELPFUL PHOTO HINTS:
DO: Send your best photo. Your
photograph will be the first thing other members will
see. Make a positive first impression.
DO: Try to find a photograph where you
are the subject. A group picture is not the best first
impression. Send a picture of you, not one of all
your friends.
DON'T: Don't try to show off your big biceps,
sexy legs, or cool backgrounds that distract from the
real you... Instead try to show off the most important
thing, your face. The best photographs are nice portrait
shots with nice facial close-ups.
We know that you want to show that neat picture where
you are standing in front of Mount Everest, or paddling
the white water, or in the crowd at the Boston Marathon,
but we suggest that you save those photos for later.
Remember, a first impression is important here. Those
searching the ads are not that interested in
"background." They want to see you. So,
save those cool vacation photos for a later time.
DO: Send us a photo with instructions. We'll
be happy to crop, edit, shrink, lighten, sharpen or
otherwise help you to get your best photo online. If you
have trouble accomplishing something on your end, feel
free to send it with your instructions. We'll try to
help. |
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| Q: |
How do I send a photo? |
|
A: We offer
three wasy to send your photo. Please note: Photos
must be
in .jpg or .gif format.
Option 1: Upload a Photo
To
upload a photo directly from your computer, simply login
and click on the photo link to the left. You may then
upload the photo directly to our server.
CROP
or SHRINK before uploaded. Photos over 100k will be
rejected.
Option 2: Email a
Photo
Make note of
your username. We can not process your photo without
proper identification.
2.Your photo MUST be in .jpg or .gif format.
Sorry, we can not process other formats. Please save
your photo in .jpg or .gif format before proceeding.
(See your graphics program for instructions on how to
save your file in .jpg or .gif format. Sorry - there are
too many different graphics programs out there for us to
help you with this.)
3. Click on the link
here to open an email note: Click
Here to open an new email note.
(If your browser is not configured properly and you
can't open this link, then open your email program and
send your photo to: scn7@sound.net)
4. Copy this text into the TEXT/BODY (Not the
subject) of your email message.
Copy---> "Here is my photo. Username:
USERNAME-HERE"
5. Find the "Attach" or "Insert"
tool for your email program. Select your photo file from
your hard disk and attach it to your email and send.
6. Send your email.
NOTE: We process over 100 photos per day. We
update the ads daily around 3:00 P.M. central time. If
you send your photo after 3:00 central time, we'll have
your photo online tomorrow.
Option 3: Mail a Photo
Send your best
photo to ASCN PHOTOS, BOX 3282, OLATHE KS 66063
We ask for you to include $10.00 if you want us to scan
it.
If you want your photo returned include a SASE.
Be sure to put your name and customer ID on
the back of the photo!
To have your photo
returned to you, please enclose a self-addressed,
stamped envelope that is big enough to hold the photos.
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| Q: |
Can I have more than one photo? |
|
A:
Sure. You can have up to three photos in your ad. |
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| Q: |
How long will it take for my
photo to appear? |
|
A:
Photos submitted by noon each day will generally be
online by 4:00 CST. We generally process over 150 photos
each day and it can take up to 24 hours for your photo
to appear online. |
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| |
| Q: |
How many members
do you have? |
| |
A: Good
Question! We can't tell you the exact number on this
page, but we can tell you that we have over 30,000 current
and active members. We know that there are
services out there who claim to have more members but,
frankly, we believe those claims are deceiving. You see,
some services allow members to simply place an ad and disappear
- never to return. Should that person count as a member?
We don't think so, and we don't participate in such
deception. We remove inactive ads daily. We can
truthfully tell you that the ads you see here are all
placed by active members. When you join you'll find an
active and vibrant membership base. Don't be fooled by
services who claim some outrageous number of members. If
we counted every member who ever placed an ad here we'd
claim a membership in the hundreds of thousands. But,
we'd rather be honest. Come
see for yourself!
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|
Q:
|
What are your subscription
packages and pricing? |
|
A:
First: Remember that the Free-Trial is just that - FREE!
You are under no obligation. After the free-trial,
should you choose to continue you may choose from
several plans. To review your Plans and Prices click
here.
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| |
| Q: |
What are my payment options?
|
|
A: ASCN
accepts payment in the methods listed below. Just visit
our Membership
Options page, which will walk you through the
process.
- Credit Card (Visa, Mastercard, American Express
and Discover)
- Visa Check Card
- Check or money order by mail
- Western Union
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| |
| Q: |
Where do I mail my check or
money order? |
|
A:
Please review
this page for instructions on mailing your check or
money order. |
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| |
| Q: |
I'm
having trouble making my payment. What do I
do? |
|
A:
There could be a number of possiblities. And it could be
difficult to identify here.
The most common problem is members using on older
out-of-date web browser which doesn't handle SSL
encryption. We have an alternate
payment page for those who might be using an older
web browser. Try
this page. You can also go to Microsoft
to download and updated web browser. If you are an AOL
member, please go to our AOL help
page. If you still experience problems,
please contact
us.
|
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| |
| Q: |
Why am I not getting very
many/any responses? |
|
A: The
easiest way to get more responses to your ad, is to
respond to other ads. Sound a bit silly? Well it's
not. Imagine if everyone simply placed an ad, and waited
for a response. No one would get a response. They
would all be waiting... and waiting... Remember all the
ads you find online, have a real person behind it - just
like you. That person wants a response, just like
you do. Don't be shy. No one will be insulted if you
reply to their ad. Just the reverse - they will be
delighted! Don't worry if the ad isn't exactly
what you are looking for. You might be surprised by
making contact. The worst that can happen is that you
make a new friend.
|
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| |
| Q: |
How do I cancel my
membership?
|
|
A: Simply
login. Then click on
"Support", then click on "Cancel" and complete the
form. |
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| |
| Q: |
When will my billing be
stopped? |
|
A: When you
cancel, your billing stops immediately. You will not be
billed from that day forward, unless you contact us
to re-instate your ASCN subscription. Your
membership will continue until the end of your paid
subscription. If you prefer to cancel early please
contact us and request this. Please note that
there are no refunds for early cancellation. |
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| |
| Q: |
How do I re-instate my
subscription? |
|
A: Simply contact
us. Please include your username and email address
that we have on file for you and we’ll help you
reinstate your subscription. |
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| |
| Q: |
I bought a 3-month subscription
and have used only 1 month. Will I be refunded for the
remaining 2 months if I cancel? |
|
A:
If you resign after your
first month, your subscription will remain active for
the remainder of your initial term. You will keep
subscription access during this period. If you
would prefer to cancel early please contact us and
request this. |
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| |
| Q: |
If I cancel, will I still be able to receive and
respond to email? |
|
A: You will be able to
send mail for the remainder of your paid term. For
example, if you subscribe for one month on August 1st
and you resign on August 9th of the same year, you would
be able to initiate email correspondence until September
1st. |
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| |
| Q: |
Can I still log in if I resign
my subscription? |
|
A:
Your
membership will continue until the end of your paid
subscription. You will be able to login until the last
day of your subscription. After that your password and
your account will be removed and places in our archives.
You can re-instate your account at any time by contacting
us. |
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| |
| Q: |
What happens to my profile if I
cancel? |
|
A: If you resign
your membership, your profile and photos will be
processed that day or the following business day you
submit your cancellation request. After your
account closes we will continue to keep your ad on
file. If in the future you wish to have your ad
reinstated just keep track of your username contact us
and we'll get your account back up. You may need
to resubmit your photos after your ad is
reinstated. |
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| |
| Q: |
Can I save my Username and
Password so that I don't have to type it every time to
login? |
|
A: Yes, on the
login screen, type your username and password in and
click the Save check box so that it will remember your
login information for the future. This way you can
sign on quickly and not have to keep track of your login
information.
Note. You must have cookies enabled on your computer
to be able to have your password saved.
|
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| |
| Q: |
If other people use my
computer, what should I know about save login info
feature? |
|
A: If multiple people use
your computer, be aware that they could use the save
login info feature to access your account.
For your safety, please do not check this box if you use
a public computer.
|
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| |
| Q: |
What is Instant Messaging?
|
|
A: Instant messaging is a
fun and easy way to communicate with other ASCN members
who are online with you now. |
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| |
| Q: |
Is Instant Messaging safe?
|
|
A: Yes!
Absolutely. No other member can see any information
about you except what you choose to reveal. We take your
privacy and safety seriously. If you do feel that you
someone has sent you inappropriate messages either with
Instant Messaging or Mail messages, please contact us
and report it. We'll look into it and take immediate
action if required. Contact
us here. |
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| |
| Q: |
Is it easy to use Instant
Messaging? |
|
A: Yes!
To insure that you receive messages, return to the main
member's page and click on the Instant Messaging Control panel. This
will tell your computer to check for incoming
messages.
To send a message, click on Who's Online? You can
choose to talk to men or women. When you find someone
you are interested in talking to, click on the [MSG]
button. Type your message in the box and click
"Send."
If you are having problems with Instant Messaging,
you may need to update
your browser.
If you don't wish to receive messages, got to the main
members page. Click on the Instant Message Control Center and change your status to
AWAY.
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| |
| Q: |
Who can use Instant Messaging?
|
|
A: All
financial supporters can use the Instant Messaging
feature. To send someone a message, return to the main
members page and click on the "Who is On
Now" link. To initiate a conversation, you must subscribe.
To send
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| |
| Q: |
Who can I send messages to
using Instant Messaging |
|
A: If you’re a
financial supporter, you can send messages to any member who
is online and not busy. |
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| |
| Q: |
How do I send Instant messages?
|
|
A: From
the main member's page, click on either male or female to the right of Who's Online
Now. Next find a member who you'd be
interested in chatting with by clicking on View Profile
next to their name in the list of members who are
available for messaging. Finally click on [MSG].
Type your message in the box and click the Send
button.
Note: Many problems you may have can be fixed by
upgrading your web browser or by closing other programs
that are running on your computer.
|
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| |
| Q: |
I seem to miss
some messages while I'm logged in. Why? |
| |
A. FIRST: Make
sure you do not have any programs running that prohibit
popup windows in your web browser. Instant Messages to
you will be in the form of a pop-up window in your
browser. If you have a program that keeps you from
receiving pop-ups, you can not receive instant messages.
Please turn off all external programs that might
prohibit pop-ups.
Second: The easiest way to insure that you
receive all your messages while logged in is to open the
Instant Messaging Control Panel and keep it open. To do
so return to the main members page, scroll down and
click on the Instant Messaging Control button. Then,
make sure you are Available to receive messages.
(Remember, to become Available click Available. To
become Away click Away. It is like a light switch.) |
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| |
|
| Q. |
I sent an Instant
Message to someone and they never responded. Why? |
| |
A. Remember, that
while someone is listed in the "Who is Online"
list, they are logged in and available, but we don't
know exactly what they might be doing at the time. They
might be busy. They might have received a phone call or
they may have simply over-looked your message. The best
thing to do is be patient. If they do logout and fail to
see your message, your message will be delivered to
their mail box.
We do remove names from the Who is Online list if the
they have not done anything in the system within the
last 10 minutes. |
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| |
|
| Q: |
What personal information does
Instant Messaging display? |
|
A: No
private or confidential information will be displayed to
the other party other than what you choose to reveal. You and the
member you’re messaging will see each other’s ASCN
username. You also can click on View Profile within the
mail message to see that member’s profile |
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| |
| Q: |
How do I change my availability
status? |
|
A: You can set your
availability by going into the Instant Messaging Control
Panel and selecting AWAY. This will make you
disappear from the Who's Online Now list until you click
AVAILABLE which located in the Instant Messaging Control
Panel as well.
Remember: The availability button is like a light
switch. If you flip a light switch "ON" the
light will go on. If you flip the switch "OFF"
the light will go off. The same principle applies with
our Away/Available button. To become "AWAY"
click the AWAY button. To become AVAILABLE click the AVAILABLE
button.
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| |
| Q: |
What steps can I take if
someone is bothering me in Instant Messaging or Mail
Messages? |
|
A: We provide several ways for
you to block any member from contacting you at any time:
- Press the Block Member icon while he or she
is messaging you. All messages from this member will
stop immediately.
- Click Block within a Mail Message from the member
you wish to block.
- From the Main Member's Page
click on Find One Ad and find the member that you
are wishing to block and click the Block member button
on their profile.
When you block someone:
-
They will not know it.
-
They will not be able to see you
online.
-
They will not be able to contact you
either by Instant Messages or by Mail Messages
In other
words: From the blocked members perspective, you will
simply "disappear" from our membership files.
By clicking on the "Blocked List" link from
the main members page, you can edit your block list and
make notes to yourself about those on your list.
Be
Careful:
We recommend that you check and go over your blocked
list every once in a while to make sure you have not
accidentally blocked someone that you would want to be
able to contact you. The blocked list is a available
from the main members page.
NOTE: If a member is
currently messaging you and feel his or her behavior is
severe, contact us
and report them to Member support. |
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| |
| Q: |
How Do I send mail
messages? |
|
A: When
you find a member that you want to send a mail message
to, click on "Send a Message" in the bottom left corner of
their profile. Type your message in the box and
click "Send." |
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| |
| Q: |
I got an e-mail
from you saying that I had new mail, but when I logged in there wasn't
any. What happened? |
|
A: We
send e-mail notices at midnight each night to any member
with un-read mail in their mail-box. If you login and
that mail message is no longer there it means that
person has chosen to delete that mail message or that
member is no longer with us.
Mail
is deleted any of these ways:
1. Any mail can be deleted by the sender if it has
not been read.
2. The person receiving the mail can delete any and
all mail in their mailbox.
3. Both sent and received mail is removed from the
mailbox if a member cancels their membership.
4. All mail is removed after 21 days.
If someone sent you a mail message and the mail
message is no longer in your box, click on Find One Ad
from the main members page to see if that member is
still here. If not, then the mail was removed when they
left. If they are still here, then they deleted the
message before you read it.
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